General Terms and Conditions
GENERAL TERMS AND CONDITIONS
Spickprofi – spickprofi.de
Status: March 2026
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§ 1 Scope and Provider
(1) These General Terms and Conditions ("GTC") apply to all orders and purchases made through the online shop spickprofi.de ("Shop") and all associated mobile applications (together: "Services").
(3) By using the services and placing an order, you agree to these GTC. Please read them carefully before purchasing.
(4) You affirm that you are of legal age or have the consent of your parents or a legal guardian.
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§ 2 Conclusion of Contract
(1) The presentation of products in the Shop does not constitute a binding offer, but an invitation to submit an offer.
(2) By clicking the "Order with obligation to pay" button, you submit a binding offer to purchase the products contained in the shopping cart. Before completing the order, you can review and correct the products, quantities, and entries at any time.
(3) You will first receive an automatic acknowledgment of receipt via email. This does not yet constitute acceptance of your offer.
(4) The contract is concluded as soon as we send you an order confirmation via email. For payment methods with immediate payment initiation (e.g., PayPal, instant transfer), the confirmation of payment receipt is considered acceptance of the contract.
(5) The contract text will be stored by us. You will receive the contract confirmation, including these GTC, via email on a durable medium.
(6) The contract language is German.
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§ 3 Prices and Payment
(1) All prices are in Euros including statutory VAT. Shipping costs are shown separately in the order process.
(2) We reserve the right to change prices at any time. Changes do not affect already completed orders.
(3) The available payment methods are displayed at checkout.
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§ 4 Delivery
(1) All stated delivery times are valid from receipt of payment.
(2) We strive to deliver within the specified deadlines. In individual cases, delays may occur that are beyond our control (e.g., due to shipping service providers, customs clearance, or unforeseen external circumstances).
(3) You are obliged to immediately check the goods for completeness and obvious transport damage upon receipt. Missing or damaged items must be reported to us immediately, but no later than 7 days after receipt, by email to info@spickprofi.de. In case of delayed notification, you bear the burden of proof that the defect already existed at the time of delivery. This regulation does not affect your statutory warranty claims.
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§ 5 Right of Withdrawal
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Spickprofi, info@spickprofi.de) by means of a clear statement (e.g., by email) of your decision to withdraw from this contract.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
CONSEQUENCES OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including the costs of delivery (with the exception of the additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
You shall bear the direct costs of returning the goods.
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§ 6 Returns
(1) If the right of withdrawal exists, you can return the goods to us within the withdrawal period. Please contact us in advance at info@spickprofi.de for the return address and further instructions.
(2) You bear the direct costs of returning the goods.
(3) You are responsible for ensuring that the goods arrive undamaged and functional. A refund will be issued after inspection of the returned goods.
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§ 7 Warranty and Guarantee
(1) The statutory warranty rights apply. If the goods are defective, you are entitled to the statutory claims for supplementary performance, withdrawal, reduction, and compensation.
(2) Voluntary Guarantee: If one of our products does not function properly, you can send it in for repair or exchange at any time. We will repair the product or replace it with a new one. This voluntary guarantee exists in addition to your statutory warranty rights and does not restrict them.
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§ 8 Compatibility Notice (Mini Camera)
The mini camera only works with Android smartphones via USB-C OTG. Compatibility with all smartphone models cannot be guaranteed. It is your responsibility to inquire with us before purchasing whether your smartphone model is compatible.
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§ 9 Usage Notice
(1) The use of our products is subject to applicable legal provisions. You undertake to use our products exclusively for legally permissible purposes.
(2) The use of our products for secret surveillance without the necessary consent of the affected persons is expressly prohibited and may lead to legal consequences.
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§ 10 Liability
(1) We are liable without limitation for intent, gross negligence, and injury to life, limb, or health.
(2) In the event of slight negligence violating essential contractual obligations (cardinal obligations), our liability is limited to the foreseeable, typical damage for the contract.
(3) Otherwise, liability for slight negligence is excluded.
(4) Liability under the Product Liability Act and for expressly assumed guarantees remains unaffected.
(5) We are not liable for damages resulting from improper or illegal use of our products, and not for damages caused by non-compliance with the operating instructions.
(6) The foregoing limitations of liability also apply in favor of our vicarious agents.
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§ 11 Intellectual Property
All content of the services (texts, images, graphics, software, trademarks) are owned by us or are licensed. Reproduction, distribution, or use beyond the intended purpose is not permitted without our prior written consent.
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§ 12 Data Protection
Information on the processing of personal data can be found in our privacy policy at spickprofi.de/pages/datenschutz.
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§ 13 Links to Third-Party Providers
The services may contain links to external websites. The respective operators are solely responsible for their content. We assume no liability for the content of linked pages.
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§ 14 Product-Specific Notes and Restrictions on the Right of Withdrawal
For certain products, statutory restrictions on the right of withdrawal apply due to their nature:
(1) Invisible Headphones (Standard and Premium) and Mini Camera (Shirt Button):
These products are delivered sealed for health protection and hygiene reasons. The invisible headphones are in-ear products (5 mm) worn in the ear canal. The mini camera is worn on the body with a cable that has direct skin contact. After removal of the seal, the right of withdrawal is excluded according to § 312g Abs. 2 Nr. 3 BGB.
This also applies to the Cheat Set (Standard and Premium) as soon as the seal of one or more components has been removed.
(2) You will be informed of the respective exclusion of the right of withdrawal in the ordering process before completing your order.
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§ 15 Amendment of the GTC
(1) We reserve the right to amend these GTC with effect for the future. Amendments apply to orders placed after the new version comes into force.
(2) We will inform you in good time about significant changes. The changes will be deemed accepted if you do not object within two months of notification. We will point out this legal consequence in the notification.
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§ 16 Dispute Resolution
(1) The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr/
(2) We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.
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§ 17 AI-powered Customer Service (Chatbot)
(1) On our website, we use an automated, AI-powered chatbot to quickly answer inquiries. The answers are generated automatically by an AI system.
(2) The chatbot's answers are for non-binding information and orientation only. We do not guarantee the accuracy, completeness, topicality, or suitability of the information provided by the chatbot. AI systems can generate answers that are inaccurate, incomplete, or misleading.
(3) No guarantees, assurances, or binding agreements on quality are established by information from the chatbot. These General Terms and Conditions, the product descriptions in the ordering process, and the statutory provisions alone are authoritative and binding. In case of contradictions between a chatbot statement and these GTC, these GTC take precedence.
(4) Your statutory rights remain unaffected. This applies in particular to the statutory warranty, your right of withdrawal, and liability for injury to life, limb, or health and for intent or gross negligence.
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§ 18 Final Provisions
(1) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that mandatory provisions of the law of the state in which the consumer has their habitual residence do not provide more extensive protection.
(2) Should any provision of these GTC be or become invalid, the remaining provisions shall remain unaffected thereby.
(3) These GTC and the respective order confirmation constitute the entire agreement between you and Spickprofi regarding the purchase of the products.
Markus Sommer
Ernst Bloch Straße 9
03048 Cottbus
Email: info@spickprofi.de
Status: 21.07.2026
